Category Archives: Customer service

My First Job: A blast that taught me some customer fundamentals

Everyone remembers his or her first job. Mine was working at a fireworks stand in Ruston, Louisiana. The first time I met the owner of the stand was when he drove into my neighbor’s driveway in a brand new Porsche.

|20 Feb 2014

Are You Running Out of Time to Show Customer Value?

Each interaction with a customer is an opportunity to either earn loyalty or alienate. This conclusion is true whether your company provides products to mass markets like McDonald’s, or for specialized use, like those provided by GE.

|19 Dec 2013



    Enter your email address to subscribe to this blog and receive notifications of new posts by email.