Doing Less, Leading More
December 19, 2013
Excellent article that gets to the crux of leadership: In order to be great, you have to shed the individual…
Excellent article that gets to the crux of leadership: In order to be great, you have to shed the individual…
Each interaction with a customer is an opportunity to either earn loyalty or alienate. This conclusion is true whether your company provides products to mass markets like McDonald’s, or for specialized use, like those provided by GE. Companies have only limited amounts of time to demonstrate value but unfortunately, many have yet to realize this.