CEO policy

Are You Running Out of Time to Show Customer Value?

Each interaction with a customer is an opportunity to either earn loyalty or alienate. This conclusion is true whether your company provides products to mass markets like McDonald’s, or for specialized use, like those provided by GE.  Companies have only limited amounts of time to demonstrate value but unfortunately, many have yet to realize this.

Rating employees has its merits

Microsoft has finally abandoned its ill-conceived performance review system that pitted employee against employee. It would be easy to conclude…