Everyone remembers his or her first job. Mine was working at a fireworks stand in Ruston, Louisiana. The first time I met the owner of the stand was when he drove into my neighbor’s driveway in a brand new Porsche.
Category Archives: Customer service
|20 Feb 2014
Each interaction with a customer is an opportunity to either earn loyalty or alienate. This conclusion is true whether your company provides products to mass markets like McDonald’s, or for specialized use, like those provided by GE.
|19 Dec 2013
- Successful Exit: 4 Things Most Startups Ignore
- How to Overcome Your Company’s Lame Goals Management System
- 6 Ways to Make a Successful CEO Transition
- 4 Imperatives to Prep Your Team for a New Hire
- CEO Interview: Corey Thomas, Rapid7
- Why Good Management Requires Some Bureaucracy
- Numbers Don't Drive Businesses, People Do
- CEO Genome Project: What Constitutes a High-Performing CEO Part 2
- CEO Genome Project: What Constitutes a High-Performing CEO Part 1
- Being a Second CEO