Everyone remembers his or her first job. Mine was working at a fireworks stand in Ruston, Louisiana. The first time I met the owner of the stand was when he drove into my neighbor’s driveway in a brand new Porsche.
Category Archives: Customer service
|20 Feb 2014
Each interaction with a customer is an opportunity to either earn loyalty or alienate. This conclusion is true whether your company provides products to mass markets like McDonald’s, or for specialized use, like those provided by GE.
|19 Dec 2013
- Donald Trump Leadership Redux
- Conformity Kills: Hire Outliers to Create Strong Cultures
- One Financial Platform to Rule Them All: OneStream Software CEO Tom Shea
- Data Center Flexing: Flexential CEO Chris Downie
- Business Forecasts: Cloudy with a Chance of Futility
- HR & CHRO Evolution: Jason Hanold Q&A Part 2
- CHRO Evolution: Jason Hanold on What CEOs Expect
- CEO Responsibilities 2020: 5 Unique Duties
- Personality Assessments: New Book Explores Using AI
- Risk Management: Don't Let Your Lawyers Inhibit You