Each interaction with a customer is an opportunity to either earn loyalty or alienate. This conclusion is true whether your company provides products to mass markets like McDonald’s, or for specialized use, like those provided by GE.
Tag Archives: enterprise software
|19 Dec 2013
I found this article from Aileen Lee fascinating: Welcome To The Unicorn Club: Learning From Billion-Dollar Startups. She looks at the 39 U.S.
|04 Nov 2013